Customer Service Representative Job at Express Employment Professionals San Jose, San Jose, CA

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  • Express Employment Professionals San Jose
  • San Jose, CA

Job Description

About the Role:

We’re looking for a friendly, organized, and proactive Customer Service Representative to join our client’s growing HVAC team. As the first point of contact for customers, you’ll play a key role in delivering exceptional service, scheduling appointments, and ensuring smooth communication between clients and technicians.

Key Responsibilities:

  • Answer incoming calls and respond to customer inquiries in a professional manner
  • Schedule service appointments and dispatch technicians
  • Provide accurate information about services, pricing, and availability
  • Handle customer concerns and follow up to ensure satisfaction
  • Maintain detailed records of customer interactions in the CRM system
  • Collaborate with the operations team to ensure timely service delivery

Qualifications:

  • Previous experience in customer service, preferably in HVAC or home services
  • Strong communication and problem-solving skills
  • Comfortable using scheduling software and CRM systems
  • Ability to multitask in a fast-paced environment
  • High school diploma or equivalent; additional training is a plus

What We Offer:

  • Competitive hourly wage or salary
  • Health benefits and paid time off
  • Supportive team environment
  • Opportunities for growth and advancement

Job Tags

Hourly pay,

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