Customer Service Specialist Job at Avanciers Inc., Richardson, TX

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  • Avanciers Inc.
  • Richardson, TX

Job Description

Job Description

Avanciers is seeking a highly skilled Customer Support Specialist to join our team for an exciting long-term contract with one of our esteemed Fortune 500 clients, based in Richardson, TX.

Job Title: Customer Support/ Call Center – ACH Specialist

Location: Richardson, TX (Onsite)

Job Summary:

We are looking for a motivated and detail-oriented Customer Support / Call Center – ACH Specialist to join our team in Richardson, TX . In this role, you will support enterprise customers through their transition from credit card payments to ACH. You’ll be working in a call center environment, handling both inbound and outbound communication, while ensuring a smooth customer experience from initial contact through full adoption.

This position is ideal for someone who is customer-focused, tech-savvy, and comfortable guiding clients through process changes.

Your key responsibilities will include:

  • Handling inbound and outbound calls to assist enterprise customers in transitioning from credit card payments to ACH.
  • Identifying and segmenting customers based on transaction volume and readiness for ACH conversion.
  • Executing a structured, phased migration strategy with clear communication and minimal disruption to the customer.
  • Explaining the benefits of ACH and answering questions or resolving concerns in a professional, empathetic manner.
  • Providing step-by-step onboarding support and applying promotional credits as applicable, following standard procedures.
  • Tracking ACH adoption metrics, documenting progress, and reporting outcomes to the internal team.
  • Assessing migration success and contributing to future plans for expanding ACH adoption.

Job Tags

Long term contract, Work at office,

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