Job Description

Job Description

Job Description

Here’s a clear and professional  job description you can use for a  Dental Patient Care Coordinator role:

Job Title: Patient Care Coordinator
Reports To: Office Manager / Dentist

Position Summary:
The Patient Care Coordinator serves as the primary point of contact for patients, ensuring a smooth and positive experience from their first phone call through treatment completion. This role combines customer service, scheduling, financial coordination, and patient education to support the clinical team and maintain efficient office operations.

Key Responsibilities:

• Greet patients warmly and provide excellent customer service throughout their visit.

• Manage appointment scheduling, confirmations, and follow-up calls.

• Collect and verify patient information, including medical history, insurance, and financial details.

• Educate patients on treatment plans, procedures, and financial options.

• Coordinate with clinical staff to ensure timely patient flow and accurate communication.

• Process payments, insurance claims, and billing inquiries.

• Handle patient concerns with professionalism, empathy, and discretion.

• Maintain accurate patient records in the practice management system.

• Support office policies, goals, and compliance with HIPAA and OSHA regulations.

Qualifications:

• Prior experience in a dental or medical office preferred.

• Strong communication and interpersonal skills.

• Knowledge of dental terminology, insurance, and treatment planning (preferred, not required).

• Proficiency with dental practice management software and Microsoft Office.

• Ability to multitask, stay organized, and work well under pressure.

• High school diploma or equivalent required; additional training or certification a plus.

Core Competencies:

• Patient-focused and compassionate

• Professional and reliable

• Strong problem-solving and organizational skills

• Team-oriented with a positive attitude

Would you like me to make a  shorter, more casual version you can use in a job posting ad, or keep it as a full detailed description for an employee handbook?

About Cucchiara Family Dentistry
Cucchiara Family Dentistry is a welcoming, patient-centered dental practice dedicated to providing high-quality care in a friendly and supportive environment. Our team values compassion, teamwork, and professionalism while creating positive experiences for every patient. We combine modern technology with a personalized approach, making sure both patients and staff feel comfortable, appreciated, and cared for. As a family-run practice, we take pride in fostering a collaborative, upbeat workplace where every team member’s contributions are valued.

Company Description

About Cucchiara Family Dentistry\r\nCucchiara Family Dentistry is a welcoming, patient-centered dental practice dedicated to providing high-quality care in a friendly and supportive environment. Our team values compassion, teamwork, and professionalism while creating positive experiences for every patient. We combine modern technology with a personalized approach, making sure both patients and staff feel comfortable, appreciated, and cared for. As a family-run practice, we take pride in fostering a collaborative, upbeat workplace where every team member’s contributions are valued.

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