Job Description

Job Description

Job Description

Position Title: IT User Accounts Analyst
Location: Joint Base Andrews (JBA), Maryland
Security Clearance Required: Active DoD Secret Clearance or higher
Certification Required: CompTIA Security+ CE

Contract Length: June 2025 - September 2025

Position Summary

We are seeking a detail-oriented and proactive  IT User Accounts Analyst to manage and support user account operations across NIPR and SIPR networks at Joint Base Andrews. This role involves handling escalated tickets, managing user accounts, and ensuring compliance with security protocols. The ideal candidate will have a strong background in IT support, account management, and customer service within a secure environment.

Key Responsibilities

• Provide surge support from June 2025 to September 2025, assisting PCC Technical Specialists with escalated client tickets in the Remedy system.
• Manage NIPR and SIPR user account operations, including creation, modification, and deletion of accounts.
• Record and track routine requirements in the Enterprise IT Service Management (EITSM) system, ensuring timely email updates to customers regarding status changes.
• Resolve VIP account maintenance requests and inquiries promptly and efficiently.
• Maintain ticket management by reporting common issues to upper management and suggesting improvements.
• Provide orientation and guidance to users and other technicians, fostering a knowledgeable user base.
• Manage and prioritize a wide variety of issues and requests, ensuring timely resolution.
• Collaborate with department leaders to implement new software and hardware technologies.
• Provide discrepancy reports discovered during analysis to management for further action.
• Continuously review and update the service catalog, evaluate requirements, and make solution-based recommendations to enhance mission capability.
• Provide Exchange Online email setup and support.
• Deliver Level 1 to Level 3 technical support remotely, troubleshooting and resolving issues related to computer accounts.
• Conduct server and email migrations as needed.

Qualifications

• High school diploma or equivalent with 3+ years of relevant IT experience.
• Active CompTIA Security+ CE certification.
• Active DoD Secret security clearance or higher.
• In-depth understanding of diverse computer systems and networks.
• Strong problem-solving skills and the ability to resolve unclear problems related to account management.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks effectively.
• Experience with ticketing systems such as Remedy and EITSM.
• Familiarity with Exchange Online and remote support tools.

Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.

Company Description

Agensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.

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