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Company Description International SOS Government Medical Services, Inc. delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services including direct care at over 800 sites worldwide, many with inpatient capabilities. Our services include healthcare solutions deployment, telemedicine, referrals to a global network of providers, and aeromedical evacuation. Headquartered in Houston, Texas, we support government defense, civil agencies, military exercises, diplomatic missions, disasters, and refugee care. Visit us at internationalsos.com Job Description This position is currently at the proposal stage, awaiting award. International SOS is seeking a qualified Work and Family Life (WFL) Service Delivery Operations Manager for the Navy Fleet and Family Support Program (FFSP). The role involves managing programs serving active duty military members, their families, foreign military personnel, reserves, wounded, and other eligible groups, in accordance with military and government directives. Key Responsibilities Research and analyze new management practices for application to programs, providing updates on trends. Develop curriculum and guidance for program delivery, ensuring relevance and effectiveness. Assess program execution effectiveness and recommend improvements. Identify procedural issues using quantitative and qualitative methods. Collaborate with CNIC Headquarters on marketing strategies. Perform additional duties as assigned. Qualifications Skills and Knowledge Master’s degree in adult education, social science, or related field, or equivalent experience. Knowledge of relevant laws, regulations, and policies related to FFSP WFL programs. Proficiency in qualitative and quantitative program evaluation techniques. Strong presentation and training facilitation skills. Ability to prepare management briefings and communicate effectively. Professional knowledge of social services and education delivery systems. Work Experience Experience in operations management and collaboration with diverse resources. Experience with family programs, military or civilian social services, or military family background preferred. Strong communication, assessment, and advocacy skills. Knowledge of state, federal, and local resources, with sensitivity to diverse backgrounds. Ability to operate within Navy FFSP guidelines. Knowledge of FFSMIS and Microsoft 365 is desirable. Additional Information Salary ranges from $46,000 to $120,000, based on experience and other factors. Full-time benefits include medical, dental, vision, life insurance, 401k, paid time off, and bonuses. We are an equal opportunity employer, complying with all applicable laws. #J-18808-Ljbffr International SOS Government Medical Services

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